Cancellation Policy for Putduck Ecommerce:

1. Order Cancellation:

(a) Cancellation Period: Customers have the opportunity to cancel an order within 1 hours of placing it on our website. This time frame allows for flexibility in the event a customer changes their mind shortly after making a purchase.

(b) Contacting Customer Service: To cancel an order, customers must promptly contact our customer service team at support@putduck.com with the order details. The cancellation request should include the order number, item description, and the reason for cancellation.

2. Refund Processing:

(a) Cancellation within the Period: If an order is canceled within the specified cancellation period, a refund will be processed promptly. The refund will be issued to the original payment method used for the purchase.

(b) Exceeding the Cancellation Period: Orders canceled after the designated cancellation period may be subject to a cancellation fee or may not be eligible for a full refund. The decision will be made at the discretion of Putduck Ecommerce.

3. Canceled Orders with Shipped Items:

(a) Notification: In cases where an order has already been shipped, customers are still encouraged to contact our customer service team promptly.

(b) Cancellation Possibility: While cancellation becomes more challenging once an order has been dispatched, we will assess each situation individually. Customers will be informed of the available options, which may include returning the items following our Return Policy.

4. Changes to the Cancellation Policy:

(a) Updates: Putduck Ecommerce reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

5. Contact Us:

(a) If you have any questions, concerns, or requests related to this Cancellation Policy, please reach out to us atsupport@putduck.com.

By making a purchase from Putduck Ecommerce, you acknowledge and agree to the terms outlined in this Cancellation Policy. It is advisable to review this policy regularly for any updates.

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