PUTDUCK MARKETPLACE SHIPPING POLICY

Welcome to Putduck Marketplace. This Shipping Policy explains how orders are processed, shipped, and delivered to customers across Ghana.

1. Shipping Coverage

Putduck Marketplace currently delivers within Ghana. Delivery availability depends on the customer's location and the vendor's service area.

We plan to expand delivery coverage as our logistics network grows.

2. Order Processing

• Vendors are responsible for preparing orders after they are received.
• Orders are typically processed within 1–2 business days.
• Customers will receive updates regarding their order status through the website, app, email, SMS, or WhatsApp where applicable. Similar marketplace policies commonly provide processing and delivery updates to customers.

3. Delivery Time

Estimated delivery times:

Delivery times are estimates and may be affected by:

• Weather conditions
• Public holidays
• Traffic delays
• Vendor processing delays
• Courier service disruptions

Many marketplaces provide estimated rather than guaranteed delivery times due to these factors.

4. Delivery Fees

Delivery fees are calculated based on:

• Customer location
• Vendor location
• Package size and weight
• Delivery distance

Current standard delivery fees:

The final delivery fee will be displayed before order confirmation. Similar Ghanaian e-commerce platforms calculate shipping costs based on location, size, weight, and destination.

5. Delivery Attempts

Customers should ensure that:

• Delivery address is accurate.
• Contact phone number is active.
• Someone is available to receive the order.

If delivery cannot be completed due to incorrect information provided by the customer, additional delivery charges may apply.

6. Vendor Delivery Responsibility

As a multi-vendor marketplace:

• Vendors may deliver products themselves.
• Vendors may use approved third-party riders or courier partners.
• Putduck may provide delivery coordination services where available.

Some marketplaces operate with sellers responsible for shipping and delivery unless otherwise specified.

7. Order Tracking

Customers may track order status through:

• Putduck website
• Putduck mobile app
• WhatsApp support
• Customer service channels

8. Delayed Deliveries

While we strive to deliver on time, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

9. Damaged or Missing Items

Customers should inspect their orders upon delivery.

If an item is:

• Damaged
• Incorrect
• Missing

Please report the issue within 24 hours of receiving the order.

Putduck will investigate and work with the vendor to provide a suitable resolution.

10. Contact Us

For shipping and delivery inquiries:

Putduck Marketplace

Website: Putduck Marketplace

Email: support@putduck.com

Location: Kumasi, Ghana